hawkplay Privacy Policy — Understanding How Your Personal Data Is Handled

What Information We Collect

When you register an account on hawkplay, we collect the personal information you provide directly, including your full name, date of birth, Philippine mobile number, and any payment details required to process deposits and withdrawals. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, and in-platform activity logs. This usage data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipinoplayers. If you contact our support team, we may also retain records of that correspondence to help resolve your query efficiently. We do not collect sensitive personal information beyond what is strictly necessary for account verification, payment processing, and compliance with Philippine regulatory requirements. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012.

Information From Third Parties

In some cases, we may receive information about you from third-party payment processors or identity verification providers that we engage to comply with anti-money laundering obligations under Philippine law. This information is used solely for the purpose for which it was shared and is not combined with your platform data for marketing purposes. We require all third-party service providers to maintain appropriate data protection standards consistent with Philippine law. Any data received from third parties is handled with the same level of care and security as information you provide directly to hawkplay.

How We Use Your Personal Data

The personal information we collect is used primarily to operate and maintain your hawkplay account, process your deposits and withdrawals in Philippine pesos, verify your identity in line with regulatory requirements, and provide you with platform support when needed. We also use your data to send you important account-related notifications, such as transaction confirmations, security alerts, and updates to our platform policies. Where you have opted in, we may use your contact details to inform you of relevant promotions or platform updates — you can withdraw this consent at any time through your account settings. We analyse aggregated, anonymised usage data to understand how Filipino players interact with the platform and to make informed improvements to our service. We do not use your personal data to make automated decisions that produce significant legal effects without human review. Your data is never sold, rented, or traded to third parties for their own marketing or commercial purposes.

Legal Bases for Processing

We process your personal data on the following legal bases: performance of a contract (to operate your account and process transactions), compliance with a legal obligation (to meet our regulatory duties under Philippine law), legitimate interests (to maintain platform security and prevent fraud), and, where applicable, your explicit consent (for optional marketing communications). Where we rely on consent as a legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. If you have questions about the specific legal basis applied to any particular processing activity, you may contact our data protection team using the details provided at the end of this policy.

Data Sharing and Disclosure

hawkplay does not sell or share your personal information with third parties for commercial purposes. We may share your data with carefully selected service providers who assist us in operating the platform — including payment processors, identity verification providers, cloud hosting services, and customer support tools — but only to the extent necessary for them to perform their contracted services. All such providers are bound by data processing agreements that require them to protect your information and use it only for the specified purpose. We may also disclose your personal data where required to do so by Philippine law, court order, or the lawful request of a government authority, including the National Privacy Commission. In the event of a merger, acquisition, or sale of platform assets, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such change through a prominent notice on the platform or via your registered contact details.

Data Retention and Security

We retain your personal data for as long as your account remains active and for such additional period as is required by applicable Philippine law and regulatory obligations — typically a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked to you. hawkplay employs industry-standard technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, access controls, regular security assessments, and staff training on data handling best practices. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your hawkplay account and to keep your login credentials confidential at all times.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its implementing rules, Filipino players have the following rights with respect to their personal data held by hawkplay: the right to be informed about how your data is collected and used; the right to access a copy of the personal information we hold about you; the right to correct inaccurate or incomplete data; the right to object to processing carried out on the basis of legitimate interests; the right to erasure or blocking of data that is no longer necessary, was collected unlawfully, or where consent has been withdrawn; and the right to data portability where technically feasible. To exercise any of these rights, please contact our data protection team at the email address provided below. We will respond to all verified requests within the timeframe required by Philippine law, and we will not charge a fee for reasonable requests. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.

Cookies and Platform Tracking

hawkplay uses essential cookies and similar technologies to operate core platform functions, including session management, security verification, and preference storage. These essential cookies cannot be disabled without affecting your ability to use the platform. We may also use analytics cookies to collect anonymised, aggregated data about how visitors navigate the platform, which helps us identify areas for improvement. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour outside of hawkplay. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you. For a full list of the cookies we use and their specific purposes, please refer to the cookie information section within your account settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will notify you by posting a prominent notice on the platform and, where appropriate, by sending a notification to your registered contact details. The date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically so that you remain informed about how we protect your personal information. Your continued use of the hawkplay platform after any update constitutes your acceptance of the revised policy. If you do not agree with any changes, you should discontinue use of the platform and may request account closure by contacting our support team.